| |
|
Why
Ether Web Network?
|
- Coverage in underserved areas
- Zero loop fees
- Faster than T1 or DSL
- Reliable
as T1 or DSL
- Less costly than T1 or DSL
- Live professional
support
|
Who
Is It For?
|
- Private Networks
- Industry
- Government
- IP for Security
- Wi-Fi Hot Spots, Hotels
- Residential
- Small Office/Home Business
|
Where
Is It Available?
|
Coverage in the
greater Northen California East Bay and Central Valley areas, including
Pleasanton, Dublin, San Ramon, Livermore, Sunol, Milpitas, Fremont, Mountain House, Tracy, Byron, Oakley &
beyond!
See
Coverage Maps>
|
Special
Offers
|
|
Share
& Save
Refer a business associate or friend and RECEIVE 1 MONTH of FREE SERVICE up to $100 Details>
|
|
|
Business
Class Rate Plans
|
|
Outstanding
Rates Oustanding Service! T1 or FASTER at lower costs for your
business, with zero telco loop fees, taxes or hassles
- Ether Web Network's enterprise class Internet Service is the cost
savign answer to your company's Internet and data needs.
Business Connect (BC) Plans -
Monthly Rates
|
Guaranteed Speed
|
1 YR Plan
|
BC
1.5
(T1 Replacement) |
1.5 Mbps
|
$149
|
BC 3.0
|
3.0 Mbps
|
$279
|
BC
5.0
|
5.0 Mbps
|
$449
|
BC
10.0
|
10 Mbps
|
$900
|
Enterprise Connect (EC) Plans -
Monthly Rates
EC
40 Plus
(DS3 Replacement) |
40 Mbps
|
Contact us for rates
&
availability
|
EC GigE
(Broadband datacenter class)
|
Gigabit Ethernet
speed
|
Contact us for rates
&
availability
|
Business Connect installation Fees
include: Standard installation fee
of $299 for 2 hours labor with an included maximum cable run of 100
feet. Additional man hours billed at $120/hour. Extra hardware and
cabling fees may apply. Ether Web
Network will acquire any required permits for a minimal additional fee.
Ether
Web Network Service Level Agreement
Summary
of Service Levels:
 Network
Availability Target: 99.99%
Committed
Information
Rate Target: As specified per plan
Network Latency Target:
< 50 ms round trip
Packet Loss Target: <
1%
Response
Target: 24-hour
priority response in the event of a problem.
Ether
Web Network provides an uptime availability target of 99.9% for
Business Class services each calendar month. If Ether Web Network fails
to meet the availability target for a particular month, you may request
a credit for 3% of your package's monthly recurring charge for each
hour of service outage in excess of the availability target. By
definition, a circuit is experiencing an outage if no traffic is
exchanged on the line, or Ether Web Network is unable to ping your
radio. Outage hours are rounded to the nearest hour and based on the
time a vendor Trouble Ticket is created, indicated by the time stamp on
the Trouble Ticket.
Ether Web Network's target response time for initializing service
restoration following phone notification of a business class service
outage is 24 hours. If Ether Web Network is unable to meet this target
response time, you may request a credit for 10% your package's monthly
recurring charge. In no case shall the sum of target response time
credits and uptime availability target credits during a calendar month
exceed the total of your package's monthly recurring charge.
Wireless Throughput - Ether Web Network guarantees 80% throughput on
all business class services (Residential/SOHO packages do not come with
a service guarantee). If you receive one of these services and it is
continuously and chronologically documented through Ether Web Network
tests and vendor Trouble Tickets as functioning below the guaranteed
throughput for 60 consecutive days, you may disconnect your line
without penalty. This is also true if a Ether Web Network Engineer has
deemed your line as unable to reach the guaranteed throughput, and you
are unable to downgrade to a lower speed within the same technology.
Ether Web Network does not guarantee throughput from the Internet to a
personal computer and vice-versa, as actual throughput is highly
dependent on external factors such as Internet congestion and protocol
overhead.
Feel free to contact us anytime
with
any
questions. We are always
glad to hear from you!
|
|
